Advantage Mortgages Australia is committed to being the leading provider of financial services and as such we are sensitive to privacy issues and treat very seriously the ongoing trust our clients have placed in us. Our policy is to respect the confidentiality of information and the privacy of individuals. Advantage Mortgages Australia is bound by the National Privacy Principles contained in the Commonwealth Privacy Act.
- Advantage Mortgages Australia intends to use your information to provide services to you.
Personal Information. Advantage Mortgages Australia is committed to safeguarding your personal privacy. We recognise that you have a right to control how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously.
We obtain most of the information directly from our customers through application or other forms. We may also obtain information from other sources if required.
We may ask for other information voluntarily from time to time to enable us to improve our service or consider the wider needs of our potential customers.
If you choose not to provide the information we need to fulfil your request for a specific product or service, we may not be able to provide you with the requested product or services.
We collect personal information when we provide our services to you. Generally we will tell you why we are collecting information when we collect it and how we plan to use it or these things will be obvious when we collect the information.
Use of Information. We use your information to provide our service to you, to fulfil administrative functions associated with providing this service. We may share your information with other companies that are related to or have relationships with Advantage Mortgages Australia, within and outside of Australia, for the primary purpose of supplying the service requested. We or they may use your personally identifiable information to assist us in improving our service and any of us might be in touch to let you know about goods, services, or promotions which may interest your or be of benefit to you e.g. advising you of improved bank products or services. When we collect your information, we will give you the ability to indicate that you do not want us to use your personal information for disclosed secondary purposes. You may notify us of your preference on this issue by contacting our administration officer as set out at the end of this document. At any time Advantage Mortgages Australia may provide information about you to our panel lenders, industry bodies or regulatory organisations.
Privacy on the Internet. Advantage Mortgages Australia owns and operates this internet site www.advantagemortgages.com.au and our policy is to respect the confidentiality of information and the privacy of individuals applies to information gained from the internet also applies.
Online Links to Third Party and Co-Branded Sites on the Internet. Advantage Mortgages Australia may establish relationships with business partners that allow visitors to our Internet sites to link directly to sites operated by these partners however, these sites may not be operated or maintained by or on our behalf. These sites may collect personal information from you that may be shared with us. This Privacy Statement will apply to any personal information we obtain in this manner.
What else you should know about privacy on the Internet. Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. You as an individual are responsible for the security of and access to your own computer.
Whenever you voluntarily disclose personal information over the Internet, this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your username and password and any account information. Please be careful and responsible whenever you are using the Internet.
When we will contact youWe may contact you by e-mail, by phone or other address, which you provide us in order to:
- Provide you with information about services provided directly by Advantage Mortgages Australia or third party relationships.
- To send you Advantage Mortgage Australia news letters
If you are receiving communications from Advantage Mortgages Australia and do not wish to receive this information any longer, you may remove your name from our list by contacting us on 08 9354 7619.
Direct Marketing Your information may be used in the process of direct marketing. Removal form our direct marketing process can be achieved by either phoning (08 9354 7619) or emailing firstname.lastname@example.org with a brief not of you request including email address, name, and phone number.
How do we store personal information? Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the Internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
Accessing personal information held. Under the Commonwealth Privacy Act, you have the right to obtain a copy of any personal information that Advantage Mortgages Australia holds about you and to advise Advantage Mortgages Australia of any perceived inaccuracy. The Act does set out some exceptions to this.
If at any time you want to know what information we hold about you, you are welcome to request your personal information by calling the customer enquiry number 08 9354 7619 or e-mailing us at email@example.com or consult your Mortgage Broker directly.
We will acknowledge your request within 14 days and respond promptly to it. We may charge a fee to cover the cost of verifying and locating, retrieving and copying any material requested. If the information sought is extensive, we will advise likely cost in advance and help refine your request if required.
We will investigate your complaint and attempt to resolve any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about you in accordance with the Commonwealth Privacy legislation. If you are not satisfied with the outcome of this procedure then you may request that an independent person (usually the Commonwealth Privacy Officer) investigate your complaint.
Advantage Australia Pty Ltd T/as Advantage Mortgages Australia. Australian Credit Licence Number: 382008, Suite 6/ 24 Augusta Street Willetton WA 6155